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FAQ
If you cannot find an answer to your question here, feel free to Contact Us.
| 1. How do I create an account? |
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To Create an account
- Click sign-in at the top of the page.
- Go to New Account sign-in.
- Enter your email address and password, re-enter password.
- Fill out billing information.
- If shipping address is the same as billing address, leave box checked at bottom of page.
- If shipping address is different than billing address, uncheck box and continue to fill out shipping information.
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| 2. What should I do if I forgot my password? |
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Just click the (Forgot Password?) link on the sign-in page. Enter your email address and your password will be sent to you.
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| 3. How should I enter my billing address? |
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Enter your first name, last name, address, city, state, zip code, and contact phone number.
Enter the billing information exactly as it appears on your credit card statement.
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4. Can I order by phone?
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Yes, call Nesco®/American Harvest® Customer Service at: 1-800-288-4545 to place your order.
The hours are:
Monday - Friday
8:00a to 5:00p (Central Standard Time) |
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| 5. What payment methods do you accept? |
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- Visa®
(Credit Card or Debit Card) - Discover®
(Credit Card or Debit Card)
- Mastercard®
(Credit Card or Debit Card)
- Check (will go on hold for 10 business days once we receive it.)
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| 6. What if I don't have a credit card or don't wish to use my card online? |
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Ordering with a credit card is safe through our secure ordering page.
If you don't have a credit card or don't wish to use your card online you can simply call:
Nesco®/American Harvest® Customer Service Dept. 1-800-288-4545 and place your order.
Paying with a personal check or Money Order (US Funds). Once we receive your personal check it will go on hold for 10 business days to clear the bank, once cleared,we will then process order. If you pay with a Money Order; the day we receive the Money Order we will process your order.
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| 7. Can I ship an order to someone other than me? |
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| Yes, You can ship an order to anyone you wish. The shipping charges and any taxes (if applicable) due will be calculated to the state the package is shipped. Don't check the box (the shipping address is the same as the billing address), instead put name and address of person you wish to have package shipped to in the shipping information. You will still need to use your billing address information. |
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8. How do I identify an item as a gift?
-Will it come with a receipt?
-Will the gift be covered under warranty?
-Can the gift be returned? |
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You just simply click, this is a gift box, and put a gift comment in the comment box.
If your calling to place your order remember to tell the Customer Service Representative that it is a gift for some one.
The packing slip will not show a price.
The gift will come with a one year warranty, recipient should hold on to packaging slip for one year from date it was received.
The gift can be returned for repairs but not for a refund.
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| 9. How do I make a change to my order? |
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You can modify your order as often as you like before you hit the confirm button. Once you hit submit, orders can not be changed.
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| 10. "I went to your site and it shows order 'complete' but it has not been delivered yet." |
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An email is sent indicating the order is "complete" once the product ships from our facility, this does not mean that it has been delivered to its final destination.
To track your shipment you may go to www.fedex.com or www.UPS.com and enter the tracking number of your order. |
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