Roaster Ovens
Dehydrators
Jerky Spices and Kits
Food Slicers and Grinders
Kitchen Appliances
Spa Pro
Open Country Campware
Specials
  Contact Us
  Warranty Registration
  Owner's Manual Download
  How To Guides
  FAQ
  Customer Survey
  Recipes
  Helpful Hints
  Contest
  Product Service
  Warranty
   • English
   • French
   • Spanish
  Return Policy
FAQ

If you cannot find an answer to your question here, feel free to Contact Us.

General FAQ's  « Back

1.How do I create an account?
2.What should I do if I forgot my password?
3.How should I enter my billing address?
4.Can I order by phone?
5.What payment methods do you accept?
6.What if I don't have a credit card or don't wish to use my card online?
7.Can I ship an order to someone other than me?
8.
  • How do I identify an item as a gift?
  • Will it come with a receipt?
  • Will the gift be covered under warranty?
  • Can the gift be returned?
9.How do I make a change to my order?
10."I went to your site and it shows order 'complete' but it has not been delivered yet."
11. Where do I find my model and serial number?
12.Where can I purchase replacement parts?
13.What are the volts on Nesco® appliances?

1. How do I create an account?
To Create an account

  1. Click sign-in at the top of the page.
  2. Go to New Account sign-in.
  3. Enter your email address and password, re-enter password.
  4. Fill out billing information.
  5. If shipping address is the same as billing address, leave box checked at bottom of page.
  6. If shipping address is different than billing address, uncheck box and continue to fill out shipping information.
[ top ]
2. What should I do if I forgot my password?
Just click the (Forgot Password?) link on the sign-in page. Enter your email address and your password will be sent to you.
[ top ]
3. How should I enter my billing address?
Enter your first name, last name, address, city, state, zip code, and contact phone number.
Enter the billing information exactly as it appears on your credit card statement.
[ top ]
4. Can I order by phone?
Yes, call Nesco®/American Harvest® Customer Service at: 1-800-288-4545 to place your order.
Normal Business hours are:
Monday - Friday
8:00AM to 5:00PM (Central Standard Time)
[ top ]
5. What payment methods do you accept?
  • Visa®
    (Credit Card or Debit Card)
  • Discover®
    (Credit Card or Debit Card)
  • Mastercard®
    (Credit Card or Debit Card)
  • Money Order
  • Check (Please note, orders placed by personal check are held for 10 Business Days to allow the check to process)
[ top ]
6. What if I don't have a credit card or don't wish to use my card online?
Ordering with a credit or debit card is safe through our secure ordering page.
If you don't have a credit or debit card or don't wish to use your card online you can simply call:
Nesco®/American Harvest® Customer Service Dept. at 1-800-288-4545
and place your order.

Paying with a personal check or Money Order (US Funds).
Please note, orders placed by personal check are held for 10 Business Days to allow the check to process.
If you pay with a Money Order; Money Orders are processed the date we received the order.
[ top ]
7. Can I ship an order to someone other than me?
Yes, You can ship an order to anyone you wish. The shipping charges and any taxes (if applicable) due will be calculated to the state the package is shipped.
When entering the order, UNcheck the box that states: Uncheck this box to ship your order to an address other than the billing address above." Then put the name and address of person you wish to have package shipped to in the shipping information.
You will still need to use your billing address information on the billing information page.
[ top ]
8.
  • How do I identify an item as a gift?
  • Will it come with a receipt?
  • Will the gift be covered under warranty?
  • Can the gift be returned?
You just simply click, this is a gift box, and put a gift comment in the comment box.
If your calling to place your order remember to tell the Customer Service Representative that it is a gift for some one.

The packing slip will not show a price.

The gift will come with a one year warranty, recipient should hold on to packaging slip for one year from date it was received.

The gift can be returned for repairs but not for a refund.
[ top ]
9. How do I make a change to my order?
You can modify your order as often as you like before you hit the confirm button. Once you hit submit, orders can not be changed.
[ top ]
10. "I went to your site and it shows order 'complete' but it has not been delivered yet."
An email is sent indicating the order is "complete" once the product ships from our facility, this does not mean that it has been delivered to its final destination.

To track your shipment you may go to www.fedex.com or www.UPS.com and enter the tracking number of your order.
[ top ]
11. Where do I find my model and serial number?
Roasters & Slow Cookers: The model & serial number will be on the bottom of the unit.
Some older models may have a CAT number instead of a model number.
Some models may have a four digit Date Code instead of a serial number.

Dehydrators:
If the unit heats from the top, flip the top piece over & the model & serial number will be stamped into the plastic.
If the unit heats from the bottom, the model & serial number will be on the bottom of the unit.
Some smaller units have a four digit serial numbers located near where the plug connects.

On Most other products: The model & serial number should be located on the bottom or on the back of the unit.
Some models may have a four digit Date Code instead of a serial number.
[ top ]
12. Where can I purchase replacement parts?
You can purchase most replacement parts by calling our office at 1-800-288-4545 with the model number & serial number OR date code of your unit.
*Please note we cannot send or sell any type of internal parts as per insurance restrictions.*
[ top ]
13. What are the volts on Nesco® appliances?
All of our appliances are rated for 120 volts/60Hz only. Any usage which involves operating on voltage other than 120V or using an adapter or converter will void the warranty and may cause the machine to malfunction.
[ top ]
 
Roaster Ovens
 
Dehydrators
 
Jerky Spices and Kits
 
Food Slicers and Grinders
 
Kitchen Appliances
 
Spa Pro
 
Open Country Campware
 
Specials

 
Customer Support
 
Recipes
 
About Us
 
Contact Us
 
Return Policy
 
Safety Recall
 
OEM



2014 The Metal Ware Corporation
Nesco/American Harvest
Privacy Policy



Designed and Powered by
DMI Studios
Learn How to Make Jerky with Nesco Jerky Spice, Jerky Kits, and Dehydrator

Making Beef Jerky, Venison Jerky and Turkey Jerky in your home with Nesco Jerky Seasonings is fun and easy.

Nesco Jerky Spice, Nesco Jerky Kits and Nesco Food Dehydrators make fun and easy to make Jerky! Free Dehydration Recipes of all kinds and instructions on how to make Jerky are here at nesco.com.

Nesco is known for their Roasters and American Harvest for their Dehydrators but combined into Nesco/American Harvest we have extended the product line with Coffee Blade Grinder, Coffee Roasters, Coffee Urn, Food Slicers, Food Grinders, Pressure Cookers, Juice Blenders, Water Kettles, Food Steamers, Bread Machine, Waffle Maker, Toasters, and even a Portable Induction Cooktop.