FAQ

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Shipping FAQ's  « Back

1.Can you ship to a PO Box?
2.How will my product ship if it doesn't ship by UPS?
3.How much will shipping and handling cost?
How long will it take to ship my package?
4."I went to your site and it shows order 'complete' but it has not been delivered yet.

1. Can you ship to a PO Box?
Smaller items typically can ship to a Post Office Box, larger items can not. If you are unsure how your order will ship, contact our Customer Service Dept. at 1-800-288-4545 to find out.

NOTE: All EXPEDITED, SECOND DAY and NEXT DAY Shipments Require A PHYSICAL ADDRESS!

Canada shipments Require a physical address, they will not ship to a PO Box.

These orders are ALWAYS SHIPPED UPS.
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2. How will my product ship if it doesn't ship by UPS?
Most smaller orders that are not shipped via UPS are shipped via a service called Smartpost (a division of Fedex & USPS). To track your Smartpost shipment, copy your tracking number from your order & paste into www.fedex.com tracking webpage for estimated delivery date.
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3. How much will shipping and handling cost?
How long will it take to ship my package?
All products will ship from Wisconsin.

Continental United States (48 States):
Shipping fees to addresses within the Continental United States.
Please allow 2-4 weeks for shipping.
U.S. RATE CHART
Subtotal Shipping
$0.01 - $10.00$5.00
$10.01 - $30.00$7.49
$30.01 - $50.00$8.99
$50.01 - $80.00$9.99
$80.01 - $110.00$12.99
$110.01 - $150.00$14.99
$150.01 - $175.00$16.99
$175.01 - $200.00$18.99
$200.01 - $250.00$21.99
$250.01 - $350.00$35.99
$350.01 - $499.99$49.99
$500.00 - $699.99$89.99
$700.00 + (Call)Will Advise

APO/FPO please allow 4 weeks for shipping.
Shipping fees to APO and FPO addresses will follow the US Rate Chart.

Alaska, and Hawaii: Please call our Customer Service Department at 1-800-288-4545 for actual shipping charges.
You will be charged the actual shipping fees, based on weight and destination, plus handling fees.

Canada:
Shipping fees to Canada include shipping/customs charges.
Please allow 4 weeks for shipping.
CANADA RATE CHART
SubtotalShipping
$.01 - $49.50$17.50
$49.51 - $95.00$35.00
$95.01 - $170.00$39.95
$170.01 - $250.00$49.95
$250.01 - $324.94$59.95
$324.95 - $418.99$62.50
$419.00 - $549.99$75.00
$550.00 - $699.99$87.50
$700.00 + (Call)Will Advise

International, Customers requesting international delivery must place your order by calling us at:
1-800-288-4545 Mon-Fri 8:00am - 4:30pm CST


Rush Delivery Orders placed for Next Day or Second Day
must be received before 11:00AM Central Standard Time in order to ship out on the same scheduled business day, rush orders placed over the weekend will be shipped on Monday or next scheduled business day. "Saturday and Sunday deliveries" are not offered with our "Next Day" or "Second Day" shipments. Please call our Customer Service Department at 1-800-288-4545 if you have any questions.
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4. "I went to your site and it shows order 'complete' but it has not been delivered yet.
An email is sent indicating the order is "complete" once the product ships from our facility, this does not mean that it has been delivered to its final destination.

To track your shipment you may go to www.fedex.com or www.UPS.com and enter the tracking number of your order.
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