Once an order has shipped, NESCO can no longer return or refund an order. Please make all revisions prior to placing your order. If you have any questions or concerns regarding your order, please contact our Customer Service Department by calling 1-800-288-4545 Monday-Friday 8:00am-4:30pm CST.

Damaged or Wrong Item Received

It is the customer’s responsibility to contact us within 30 days of delivery if an item is received damaged or if an item is different than what customer ordered. If we are not contacted until after the 30-day period regarding a damaged or incorrect item, the customer will not be eligible for a replacement.