faq

How do I create an account?

To Create an account

Click sign-in at the top of the page.
Go to New Account sign-in.
Enter your email address and password, re-enter password.
Fill out billing information.
If shipping address is the same as billing address, leave box checked at bottom of page.
If shipping address is different than billing address, uncheck box and continue to fill out shipping information.

What should I do if I forgot my password?

Just click the (Forgot Password?) link on the sign-in page. Enter your email address and your password will be sent to you.

How should I enter my billing address?

Enter your first name, last name, address, city, state, zip code, and contact phone number.
Enter the billing information exactly as it appears on your credit card statement.

Can I order by phone?

Yes, call Nesco®/American Harvest® Customer Service at: 1-800-288-4545 to place your order.
Normal Business hours are:
Monday – Friday
8:00AM to 4:30PM (Central Standard Time)

What payment methods do you accept?

Visa®
(Credit Card or Debit Card)
Discover®
(Credit Card or Debit Card)
Mastercard®
(Credit Card or Debit Card)
Money Order
Check (Please note, orders placed by personal check are held for 10 Business Days to allow the check to process)

What if I don’t have a credit card or don’t wish to use my card online?

Ordering with a credit or debit card is safe through our secure ordering page.
If you don’t have a credit or debit card or don’t wish to use your card online you can simply call:
Nesco®/American Harvest® Customer Service Dept. at 1-800-288-4545 and place your order.

Paying with a personal check or Money Order (US Funds).
Please note, orders placed by personal check are held for 10 Business Days to allow the check to process.
If you pay with a Money Order; Money Orders are processed the date we received the order.

Can I ship an order to someone other than me?

Yes, You can ship an order to anyone you wish. The shipping charges and any taxes (if applicable) due will be calculated to the state the package is shipped.
When entering the order, UNcheck the box that states: Uncheck this box to ship your order to an address other than the billing address above.” Then put the name and address of person you wish to have package shipped to in the shipping information.

You will still need to use your billing address information on the billing information page.

How do I identify an item as a gift?
Will it come with a receipt?
Will the gift be covered under warranty?
Can the gift be returned?

You just simply click, this is a gift box, and put a gift comment in the comment box.
If your calling to place your order remember to tell the Customer Service Representative that it is a gift for some one.

The packing slip will not show a price.

The gift will come with a one year warranty, recipient should hold on to packaging slip for one year from date it was received.

The gift can be returned for repairs but not for a refund.

How do I make a change to my order?

You can modify your order as often as you like before you hit the confirm button. Once you hit submit, orders can not be changed on the Web Site. If you need to change your order please give Customer Service Department at 1-800-288-4545 and we will be happy to help you.

“I went to your site and it shows order ‘complete’ but it has not been delivered yet.”

An email is sent indicating the order is “complete” once the product ships from our facility, this does not mean that it has been delivered to its final destination.

To track your shipment you may go to www.fedex.com or www.UPS.com and enter the tracking number of your order or call Customer Service Department at 1-800-288-4545 and we will be happy to track your shipment.

Where do I find my model and serial number?

Roasters & Slow Cookers: The model & serial number will be on the bottom of the unit.
Some older models may have a CAT number instead of a model number.
Some models may have a four digit Date Code instead of a serial number.

Dehydrators:
If the unit heats from the top, flip the top piece over & the model & serial number will be stamped into the plastic.
If the unit heats from the bottom, the model & serial number will be on the bottom of the unit.
Some smaller units have a four digit serial numbers located near where the plug connects.

On Most other products: The model & serial number should be located on the bottom or on the back of the unit.
Some models may have a four digit Date Code instead of a serial number.

Where can I purchase replacement parts?

You can purchase most replacement parts by calling our office at 1-800-288-4545 with the model number & serial number OR date code of your unit.
*Please note we cannot send or sell any type of internal parts as per insurance restrictions.*

What are the volts on Nesco® appliances?

All of our appliances are rated for 120 volts/60Hz only. Any usage which involves operating on voltage other than 120V or using an adapter or converter will void the warranty and may cause the machine to malfunction.

Can you ship to a PO Box?

Smaller items typically can ship to a Post Office Box, larger items can not. If you are unsure how your order will ship, contact our Customer Service Dept. at 1-800-288-4545 to find out.

NOTE: All EXPEDITED, SECOND DAY and NEXT DAY Shipments Require A PHYSICAL ADDRESS!

Canada shipments Require a physical address, they will not ship to a PO Box.
These orders are ALWAYS SHIPPED UPS.

How will my product ship if it doesn’t ship by UPS?

Most smaller orders that are not shipped via UPS are shipped via a service called Smartpost (a division of Fedex & USPS). To track your Smartpost shipment, copy your tracking number from your order & paste into www.fedex.com tracking webpage for estimated delivery date. Delivery will be made by your Postal Carrier not a Fedex Carrier. Tracking on Fedex will show when it was delivered to your local Post Office. It will take a day or two from then.

How much will shipping and handling cost?
How long will it take to ship my package?

All products will ship from Wisconsin.

Continental United States (48 States):
Shipping fees to addresses within the Continental United States.
Please allow 7-10 days for shipping
U.S. RATE CHART
Subtotal Shipping
$0.01 – $10.00 $5.00
$10.01 – $30.00 $7.49
$30.01 – $50.00 $8.99
$50.01 – $80.00 $9.99
$80.01 – $110.00 $12.99
$110.01 – $150.00 $14.99
$150.01 – $175.00 $16.99
$175.01 – $200.00 $18.99
$200.01 – $250.00 $21.99
$250.01 – $350.00 $35.99
$350.01 – $499.99 $49.99
$500.00 – $699.99 $89.99
$700.00 + (Call) Will Advise

APO/FPO please allow 4 weeks for shipping.
Shipping fees to APO and FPO addresses will follow the US Rate Chart.

Alaska, and Hawaii: Please call our Customer Service Department at 1-800-288-4545 for actual shipping charges.
You will be charged the actual shipping fees, based on weight and destination, plus handling fees.

Canada:
Shipping fees to Canada include shipping/customs charges.
We ship once a month to Canada so allow 4-5 weeks for delivery.
CANADA RATE CHART
Subtotal Shipping
$.01 – $49.50 $17.50
$49.51 – $95.00 $35.00
$95.01 – $170.00 $39.95
$170.01 – $250.00 $49.95
$250.01 – $324.94 $59.95
$324.95 – $418.99 $62.50
$419.00 – $549.99 $75.00
$550.00 – $699.99 $87.50
$700.00 + (Call) Will Advise

International, Customers requesting international delivery must place your order by calling us at:
1-800-288-4545 Mon-Fri 8:00am – 4:30pm CST

Rush Delivery Orders placed for Next Day or Second Day must be received before 11:00AM Central Standard Time in order to ship out on the same scheduled business day, rush orders placed over the weekend will be shipped on Monday or next scheduled business day. “Saturday and Sunday deliveries” are not offered with our “Next Day” or “Second Day” shipments. Please call our Customer Service Department at 1-800-288-4545 if you have any questions.

“I went to your site and it shows order ‘complete’ but it has not been delivered yet.

An email is sent indicating the order is “complete” once the product ships from our facility, this does not mean that it has been delivered to its final destination.

To track your shipment you may go to www.fedex.com or www.UPS.com and enter the tracking number of your order.

What is dehydrating?

Dehydrating is a method of food preservation in which moisture is removed from the food. Dehydrating inhibits growth of microorganisms and decay. Dehydrating can dramatically increase storage life for food.

Does dehydrating food destroy its nutrients?

Dehydrating causes minimal loss of nutrients, but if done properly that loss is quite small. You will retain about 90% of the vitamins and minerals. When using higher heats, foods will dehydrate faster, but this will result in more nutrient loss.

How do you know when foods are dry?

Always let foods cool for a few minutes. Check to see if the food is still moist or sticky. If it is leathery and pliable, it is usually done. However, foods that are overdried may become brittle and turn brown.

How do you store dried foods?

Always store dried foods in airtight containers. Store containers in a cool, dry place. Exposure to humidity, light and air during storage adversely affects storage life of dried foods.

How long can I store dried food?

We recommend a maximum storage time of one year for the best appearance and nutritional value. Vacuum packing greatly extends shelf life. Refrigeration or freezing will double or triple shelf life.

How long does it take to dehydrate foods?

It depends on the type of food you are dehydrating, quantities, and capabilities of dehydrator. Refer to your fruit drying guidelines.

If I powdered my dried vegetables, what could I use them for?

Powdered onion and garlic, of course, are great seasonings for meats and sauces. Powdered tomatoes can be reconstituted into tomato sauce, paste, catsup, juice or soup. A blender or food processor will give you the finest texture. Store in air-tight container.

Is it necessary to pretreat foods before dehydrating them?

Pretreating can enhance color and flavor of certain foods, but is not necessary. Pretreatment options are dipping, blanching, and marinating.

My apples and pears have darkened to a rusty-brown color while drying. Are they safe to eat?

Yes. Fruits that have turned brownish color are safe to eat. Many fruits will oxidize when the flesh of the fruit is exposed to air. By pretreating fruits, oxidation is reduced.

What kinds of foods can you dehydrate?

You can dry fruits, vegetables, meats, herbs, flowers, pet treats, etc. Dry left over bread for bread crumbs. You can dry almost anything that contains water.

Why should the edges of my fruit leather be thicker than the center?

With fruit leathers, the edges of mixture tend to dry first. If edges are the same thickness as center, they will dry too quickly and become brittle.

Will flavors mix if I dry different foods together in the same dehydrator?

If you dry foods in the same category, such as fruits with other fruits and vegetables with other vegetables, the flavors should not mix. However, we do not recommend drying onions with any other foods.

Are dehydrated foods recommended for camping and hiking?

You can use dehydrated ingredients to speed up preparation time. Dehydrated foods are lightweight and easy to carry in your backpack or camper.

What are the benefits of food drying?

There are many benefits of drying food.

Here are some: You are in control of the quality of food you eat.
You will save money.
You can take advantage of supermarket specials.
You can create a tasty snack that is good for you.
You can take advantage of your own garden by drying your fruits and vegetables to be used year round.

My banana chips don’t taste or look like the ones in the stores. What can I do?

The banana chips you buy in the store are deep fried. Dehydrating your own banana chips taste great and are more nutritious than store bought.

The fruit sticks to the trays. How can I prevent this?

Fruits or thinly sliced vegetables may stick to your trays. You may want to purchase Clean-A-Screens to put on your trays to prevent these items from sticking.

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